Contact Us & FAQ
Open the app or website and tap Sign In / Sign Up.
Enter your email.
If no account exists, we'll ask for Name, email, phone, and password.
We'll send a 4-digit verification code sent to your phone to finish.
If the email is already registered, we’ll guide you to Sign In instead. You can also sign up instantly using your Apple or Facebook account. If you previously signed up with same email and now choose social login (or vice versa), you may be prompted to link your accounts or shown information about the associated authentication method. Simply follow the on-screen steps.
Depending on your account setup, you may see:
Password
Apple or Facebook
For SMS Codes:
VoIP numbers (Google Voice, Skype) may not be supported. Try a regular mobile number
Tap "Resend Code" and wait 60 seconds
For Email Codes:
Check spam/junk and promotions folders
Work emails may block automated codes. Try a personal email instead
Tap "Resend Code" and wait 60 seconds
If you see "Unable to send code. Please try again". Wait for few minutes and try again
On the password screen, tap Forgot Password.
Enter the verification code sent to your email.
Create a new password.
Sign in with your updated password.
During the sign-in process, on the verification screen:
Tap Update Mobile Number.
Verify your identity using a code sent to your email.
Enter your new mobile number.
Verify the 4-digit code sent to the new number.
If the number is already linked to another (older or duplicate) account, you’ll be prompted to transfer it. Continuing will remove it from the other account(s) and link it to your current account.
Go to Profile & Settings on My Account Section → Account Info → Email.
Enter your new email and complete the verification step.
We use CAPTCHA and other security measures to protect against automated attacks.
If prompted:
Follow the on-screen instructions.
If it doesn’t load, refresh and try again.
If you see messages like:
"Your account is blocked due to multiple incorrect login attempts."
"We detected a security risk with your account."
Follow the on-screen instructions. If you're still unable to sign in, please contact Customer Support.
No, your loyalty points and rewards will never be deleted or lost when updating your phone number or email.
To request account deletion:
Go to My Account → Profile & Settings → Account Info → Delete Account
Confirm your identity with a verification code
Note: Deletion is permanent. Your loyalty points, rewards, and order history cannot be recovered.
After account deletion, the system takes up to 30 days to fully release your email and phone number. Please try creating your account after this window, or sign up using different email or phone.
You can view our current seasonal menu items in the Arby’s menu under Limited Time.
Arby’s primary menu consists of: Roast Beef, Brisket, Corned Beef, Traditional Gyro meat, Chicken, Turkey, and Bacon.
Nutritional, allergen and ingredients are listed under “About the Sandwich” on each menu item on Arbys.com. Please visit arbys.com/nutrition to access full nutrition and allergen details.
Yes, you view all gluten free items on the Arby’s gluten free menu.
You can find your nearest Arby’s by entering your zip code at locations.arbys.com. Here, you will find your local Arby’s hours of operation, address, and telephone number.
Send us a message to provide more details about the restaurant you tried visiting to help us better serve you.
Submit a request to have an Arby’s built in your city by filling out this real estate form on ArbysFranchising.com.
You can find the Arby's app in the App Store for iPhone or Google Play for Android. Search Arby's and download it.
Log in to the app or arbys.com and go to Rewards
Select your rewards or offer
Tap Redeem and choose In-Store or Online
Online/App/Delivery: Add qualifying items to your cart and check out
In-store/Drive-Thru: Go to My Code. Share your 6-digit code with the team member (valid for 15 minutes)
Need Help? Contact Customer Support.
Online orders placed for immediate or future pick up cannot be changed or canceled. If there is an error with your order, please send us a message to provide more details.
Online ordering is available at most Arby’s locations, but some stores do not accept online ordering at this time. Check back often or sign up for Arby’s Loaded Rewards™ to be the first to know when online ordering is available at an Arby’s near you.
Find a restaurant location nearest to you then press ‘Pickup’. Press ‘Menu’ and add items of your choice to your bag by pressing ‘ADD TO BAG’. Once your order is complete, navigate to your Bag and press ‘CHECKOUT NOW’ to proceed with checkout.
In Arby’s App or on Arbys.com, navigate to your Account. Select ‘Profile & Settings’ and scroll down to Payment Methods. Click ‘Add New Credit Card’, type in your card details, and click ‘Save’.
For iOS devices, Apple Pay will be automatically available as a payment option at checkout when you have a credit card added to your Apple Wallet. For Android devices, Google Pay will be automatically available as a payment option at checkout when you have a credit card added to the Google Pay app on your device.
Gift cards cannot be used as a payment method on online orders at this time.
At this time, print coupons can only be used in restaurant at participating locations. Emailed offers are redeemable online and at restaurants by signing in or creating an Arby’s Rewards account, then navigating to the Deals page.
We’re sorry you had trouble placing your online order. If you received an error message, the restaurant did not receive your order and your credit card was not charged. Please retry on Arby’s App, Arbys.com, or head to an Arby’s near you to place your order the old-fashioned way.
Please send us a message to provide more details.
If your order was incorrect, an item was missing or another issue with your online order, please send us a message so we can Make it Right.
Please send us a message to provide more details.
Prices vary across all Arby’s restaurants, so selecting a different location may change the price of your order.
Catering is not available for online ordering on Arbys.com at this time. Please call the restaurant directly if you’d like to place a large order for today or future orders.
If you’re looking for a particular item that is not available for online ordering, it might be out of stock or not available at your selected location.
Check your nearest location here for delivery availability through third party delivery providers.
Please reference the third-party delivery app or website to address any order or driver related concerns. You can also refer to your order confirmation email for easy access to Delivery guest support teams.
Delivery orders placed on Arbys.com or Arby’s App are managed and fulfilled by DoorDash. For assistance with your order, please reach out to DoorDash customer service through the Help section on their website or App, or reference your order confirmation email for easy access to the DoorDash customer service team.
We’ve introduced a new loyalty program called Arby’s Loaded Rewards™. Existing Rewards members will be automatically upgraded on 8/24/2026. New members who join on or after 8/24/2026 will be enrolled in Loaded Rewards™ and earn points on every order.
Earn 10 points per $1 spent on eligible purchases and redeem points for rewards and offers. Use up to 5 rewards and 1 offer per order. Share your 6-digit code with a team member for in-store orders; in-app orders earn points automatically. Points expire after 1 year. Rewards expire 60 days after redemption.
You can find the Arby's app in the App Store for iPhone or Google Play for Android. Search Arby's and download it.
Download the Arby’s app from your phone’s app store and create an account or create an account at arbys.com. You’ll receive a welcome offer for creating an account.
Log in to the app or arbys.com and go to Rewards
Select your rewards or offer
Tap Redeem and choose In-Store or Online
Online/App/Delivery: Add qualifying items to your cart and check out
In-store/Drive-Thru: Go to My Code. Share your 6-digit code with the team member (valid for 15 minutes)
Need Help? Contact Customer Support.
Download the Arby's app and sign in to your Loaded Rewards™ account. Then, go to Rewards, select History, and tap Missing Points. From there, scan the QR code on your receipt or enter your receipt details manually, then submit your request and we'll add the points from your purchase to your account.
Yes. If you no longer want to use a redeemed reward, you can refund it and have the points returned to your account. Please expect a delay.
To refund a reward:
From the Rewards page
Go to My Rewards.
Select View Details on the reward you want to refund.
Tap Refund below the reward's expiration date.
For an in-store order
Go to My Code.
Select View Details on the reward you want to refund.
Tap Refund below the reward's expiration date.
On any recent e-mail from Arby’s, simply click ‘Update Preferences’ at the bottom of your email.
You can unsubscribe from Arby’s emails by clicking ‘Unsubscribe’ at the bottom of the email.
Please check your spam or junk folder and add [email protected] to your safe sender list.
Every Arby’s Restaurant operator chooses if they’ll distribute coupons and where they mail to. If you are not receiving coupons in the mail, but would like to, please contact your local restaurant manager to inquire about their specific program.
Arby’s uses a third-party mailing company to distribute our flyers along with other advertisers. Unless you live in the geography where coupons are being mailed, we cannot add you to the distribution.
Not every operator distributes coupons every month. Check with your local restaurant to inquire when they plan to distribute coupons in your zip code.
The mailer is not sent out by Arby’s but by a third-party distributor. Please contact the mail package vendor (noted on the outside pages) to be removed from their distribution.
Sign up for Arby’s Rewards program by clicking here. You’ll receive weekly exclusive offers straight to your inbox.
Arby’s gift cards can be used at any participating Arby’s restaurant in the United States. Arby’s gift cards cannot be used to purchase gift cards and cannot be redeemed for online orders.
If your card is lost, stolen or damaged, or if you have a problem using your card, provide details of your issue here.
Don't worry! Arby's gift cards never expire or lose value.
Arby’s gift cards are sold at participating U.S. Arby’s restaurants as well as thousands of retail locations nationwide or click here to purchase from our website https://arbys.com/gift-cards . If you’re in Canada, visit one of our participating Canada Arby’s restaurants to purchase gift cards.
Reach out to your manager or franchise owner to find out who to reach out to. Corporate employees can email [email protected]
Arby’s Alerts are SMS messages that provide special offers and additional sales information.
Although all Arby’s messages are complimentary, message and data rates may apply. Depending on your text plan, you may be charged by your carrier. Customers are not required to opt in (directly or indirectly) as a condition of purchasing any property, goods, or services.
You can start receiving Arby’s Drive-In Alerts again by texting in START to the telephone number or short code you received the messages from or by following any of the steps outlined in the above section: How do I Sign Up For Arby’s Alerts?
To stop Arby’s texts, simply text STOP to the telephone number or short code you received the messages from. You will receive one final text message confirming your decision to unsubscribe.
Log in to the app or arbys.com and go to Rewards
Select your rewards or offer
Tap Redeem and choose In-Store or Online
Online/App/Delivery: Add qualifying items to your cart and check out
In-store/Drive-Thru: Go to My Code. Share your 6-digit code with the team member (valid for 15 minutes)
Need Help? Contact Customer Support.
Yes, you’ll need to create an Arby’s Loaded Rewards™ account in the Arby’s app or through Arby’s.com to redeem offers and rewards. You’ll receive a welcome offer for creating an account.
You can find the Arby's app in the App Store for iPhone or Google Play for Android. Search Arby's and download it.
Offers change weekly but you will see things like size upgrades, BOGOs, Free Delivery, bonus points and more.
Create your order and go to Bag. Scroll down and enter your promo code in the promo code box and hit APPLY. You’ll see the discount at checkout. Limit one promo code per order.
Rewards members will earn points and can redeem reward certificates on the same order as a promo code. For offers, only one offer or one promo code can be used per order.
Click CHECKOUT NOW and the discount should appear if it is applied.
Still having issues? Confirm you’ve got the right products in your bag and meet the criteria for the promo code, like meeting the subtotal spend minimum.